Cancellation policy
Order Changes and Cancellations
This Policy sets out the conditions for changes and cancellations of orders placed with FEDECA STORE, including regular products, pre-order products, and personalized or customized products.
Nothing in this Policy limits any rights of withdrawal, cancellation, return, refund, or other rights granted to customers under applicable law.
Cancellation of Regular Product Orders
Regular product orders may be canceled before shipment preparation and processing have begun.
If you wish to cancel an order, please submit a request using the cancellation form below, including your order number, full name, and email address used when placing the order.
Even if a shipment confirmation email has not yet been sent, we may be unable to accept an ordinary cancellation if packing or shipping procedures have already begun.
As a general rule, ordinary order cancellations cannot be accepted after shipment. If you wish to return a product after receiving it, your request will be handled in accordance with our Refund Policy.
However, where applicable law grants a right of withdrawal or cancellation, we will comply with that law.
Cancellation of Pre-Order Products
Pre-order products may be canceled before shipment preparation and processing have begun.
As a general rule, the full purchase price of a pre-order product is charged when the order is placed. Therefore, payment may be collected before the product is delivered.
The estimated shipping date stated on the product page may change due to production schedules, stock availability, or other circumstances. If there is a significant change to the estimated shipping schedule, we will notify customers by email or another appropriate method.
As a general rule, ordinary cancellations cannot be accepted once shipment preparation and processing have begun. Returns after delivery will be handled in accordance with our Refund Policy.
However, where applicable law grants rights of cancellation, termination, refund, or other remedies, we will comply with that law.
Cancellation of Personalized or Customized Products
Products that are individually made or modified according to customer specifications, including name engraving, inscriptions, or other customization, may be canceled under our ordinary cancellation rules only before customization work has begun.
Once engraving or other customization work has started, we generally cannot accept customer-initiated changes or cancellations, even if the product has not yet been shipped.
Please carefully review your order details and engraving instructions before confirming your purchase.
This restriction does not affect statutory rights relating to defective products, incorrect deliveries, or other rights provided under applicable law.
Changes to Order Details
After an order has been confirmed, changes to products, quantities, handles, colors, engraving details, shipping addresses, or other order information may be possible only before shipment preparation or customization work has begun.
Depending on the requested changes, we may ask you to cancel the original order and place a new order.
Please note that product availability or pre-order allocations may no longer be available when placing a replacement order.
Orders Awaiting Payment
If you select convenience store payment or bank transfer and payment is not confirmed by the specified deadline, we may cancel your order.
If an order is canceled before payment has been made, no product charges will be incurred.
Refunds Following Order Cancellation
If a paid order is canceled, we will issue a refund according to the payment method used for the purchase.
For credit cards and other payment services, the time required for a refund to appear in your account may vary depending on the payment provider's billing cycle and processing procedures.
The following refund fees apply to ordinary voluntary cancellations requested by customers. Where statutory withdrawal, cancellation, or refund rights apply, the applicable law will prevail, and fees prohibited by that law will not be deducted.
Convenience Store Payments
If an order is canceled for reasons attributable to the customer after payment has been completed, the following amount will be deducted from the refund:
2.75% of the combined product price and shipping charges, plus a JPY 300 refund processing fee.
The JPY 190 payment processing fee paid at the convenience store is generally non-refundable.
Bank Transfers
For customer-initiated cancellations after payment by bank transfer, the following fees will be deducted:
-
Refund amount below JPY 30,000: JPY 220 payment processing fee plus JPY 300 refund processing fee.
-
Refund amount of JPY 30,000 or more: JPY 410 payment processing fee plus JPY 300 refund processing fee.
Any bank transfer fees paid by the customer to their financial institution when placing the order are generally non-refundable.
Order Cancellations by the Company
We may cancel an order, in accordance with applicable law, in circumstances including the following:
-
The ordered product cannot be supplied.
-
There is an obvious error in the displayed price or sales conditions.
-
Payment cannot be confirmed.
-
Customer information is incorrect or incomplete, and we are unable to contact the customer.
-
We reasonably determine that an order is fraudulent or intended for unauthorized resale.
-
A product cannot be shipped to the destination due to import restrictions, shipping carrier requirements, or other applicable restrictions.
-
Another legitimate reason makes it impracticable for us to accept or fulfill the order.
If we cancel a paid order for reasons attributable to the Company, we will issue a refund without deducting refund processing fees.
Cancellation and Withdrawal Rights for International Customers
This Policy generally applies to customers outside Japan.
However, where the consumer protection laws or other applicable laws of the destination country or region grant customers statutory withdrawal, cancellation, refund, or other rights, those laws will prevail.
Where statutory withdrawal rights apply in the European Union, the United Kingdom, or other jurisdictions, customers may be entitled to withdraw from an order after shipment, within the time limits and subject to the conditions established by applicable law.
Products individually made to customer specifications, including certain personalized or engraved products, may be excluded from statutory withdrawal rights where the relevant legal requirements are met.
For applicable return conditions, return shipping costs, refund methods, and related information, please refer to our Refund Policy.
Returns and Refunds After Shipment
For information about returns and refunds after shipment, please see:
Subscriptions and Try-Before-You-Buy Services
FEDECA STORE does not currently offer recurring subscription services or try-before-you-buy purchase options.
If we introduce these services in the future, we will revise this Policy to reflect the applicable service conditions.
Last Revised: October 21, 2026