Shipping policy

1. Estimated Shipping Times

Regular Products

Regular products are generally shipped within 3–5 business days after confirmation of the order or payment.

Pre-Order Products

Pre-order products will be shipped according to the estimated shipping schedule stated on each product page.

If the estimated shipping date changes due to production schedules, stock availability, or other circumstances, we will notify customers by email or another appropriate method.

Please note:

Business days exclude Saturdays, Sundays, Japanese public holidays, and company holidays.
Delivery to Hokkaido, Okinawa, remote islands, and international destinations may require additional time.
Shipment or delivery may be delayed by weather conditions, natural disasters, transportation disruptions, customs procedures, or other circumstances.

Orders Containing Multiple Products

When products with different shipping schedules are ordered together, we will generally ship all items in a single shipment according to the latest estimated shipping date.

If you would like products to be shipped separately, please place separate orders.

2. Domestic Shipping Fees (Japan)

Domestic shipping fees are as follows:

Nekopos (tracked mailbox delivery): JPY 220 nationwide.
Parcel delivery: JPY 770 for Honshu, Shikoku, and Kyushu.
Parcel delivery: JPY 1,100 for Hokkaido and Okinawa.

Free shipping is available for domestic orders totaling JPY 5,500 or more, including tax.

Please note:

We may change the selected shipping method depending on the size, quantity, or nature of the ordered products.
Available shipping methods and final shipping fees are displayed at checkout.

3. Shipping Methods

We select shipping methods according to the products ordered. Available options are displayed at checkout.

Nekopos (Mailbox Delivery)

Products are delivered to the mailbox at the designated address. You do not need to be present to receive the delivery.

Please note:

Delivery dates and times cannot be specified.
Delivery may be unsuccessful if the mailbox is unsuitable for the package size or shape.
Products may be exposed to rain or moisture depending on weather conditions and mailbox installation.
Theft or loss may occur after delivery has been completed.

If a package is damaged or lost during shipping, we will work with the shipping carrier to investigate and take appropriate action.

If theft or loss occurs after delivery, we will review the delivery circumstances and delivery location before determining the appropriate response. Compensation may not be available where the loss or damage is not attributable to us or the shipping carrier.

Nothing in this Policy excludes any liability we are required to bear under applicable law.

If you prefer delivery in person or a more secure method of receipt, we recommend choosing parcel delivery.

Parcel Delivery (Yamato Transport)

Products are shipped to the designated address and are generally delivered in person.

If you are unavailable at the time of delivery, please follow the redelivery instructions provided by the shipping carrier.

4. Delivery Date and Time Requests

Nekopos

Delivery dates and times cannot be specified.

Parcel Delivery

If you have a preferred delivery date or time window, please enter your request in the order notes at checkout.

As we generally require 3–5 business days to prepare and ship regular orders, please allow sufficient time when making a delivery request.

Please note:

We may not be able to accommodate requests due to delivery location, product availability, pre-order schedules, weather conditions, or transportation circumstances.
Requested delivery dates and times are not guaranteed.

5. International Shipping

We offer international shipping to eligible countries and regions, depending on the destination and the products ordered.

International Shipping Methods

International orders are generally shipped via Japan Post EMS (Express Mail Service).

If EMS is unavailable for a particular destination or product, or cannot be used due to applicable shipping conditions, we may consider alternative international shipping services, such as FedEx.

However, shipping may not be possible due to destination-specific import restrictions, product classifications, or carrier requirements.

For certain destinations, including the United States, customers may be unable to place orders through our standard checkout. If you wish to arrange delivery to such a destination, please contact us before ordering. We will review shipping availability, available methods, and estimated costs.

International Shipping Fees

International shipping fees vary depending on the destination country or region, product specifications, package weight, and shipping method.

Standard shipping charges are displayed at checkout.

When a carrier other than EMS is required, the actual shipping cost may differ from the amount initially displayed.

If additional shipping charges are necessary, we will notify you of the amount and reason and obtain your approval before shipping your order.

If you do not agree to the additional charges, or if delivery cannot be arranged, we will provide instructions regarding order cancellation and a refund. Refunds will be handled in accordance with applicable law and the conditions of your order.

Free shipping thresholds for domestic deliveries within Japan do not apply to international orders unless a separate international free-shipping offer is expressly presented.

Shipping and Delivery Times

Regular products are generally prepared for shipment within 3–5 business days after confirmation of the order or payment.

Pre-order products are shipped according to the estimated shipping schedule stated on the relevant product page.

International transit times vary depending on the destination, shipping carrier, customs clearance procedures, and local delivery conditions.

Estimated delivery times are provided for reference and are not guaranteed arrival dates.

If a significant delay occurs, we will review the circumstances and provide updates where appropriate.

Customs Duties, Import Taxes, and Clearance Fees

International orders may be subject to customs duties, import taxes, value-added tax (VAT), customs clearance fees, or similar charges imposed by the destination country or region.

These charges will be handled in accordance with the sales conditions disclosed at checkout and applicable law.

Except for taxes or charges expressly collected by us at checkout, import duties, taxes, and customs clearance fees imposed upon importation are generally the customer's responsibility.

Customers may be required to pay such charges to the shipping carrier or local customs authorities before or upon delivery.

International Shipping Restrictions

Certain products may not be eligible for international shipping due to import restrictions, product classifications, or shipping carrier requirements.

In particular, knives and other bladed products may be subject to import, possession, or other restrictions in certain countries or regions.

If we determine after receiving an order that the products cannot legally or practically be shipped to the designated destination, we will contact the customer and arrange an appropriate order cancellation, refund, or other necessary action in accordance with applicable law.

Incorrect Addresses, Failed Delivery, and Refused Shipments

Packages may be returned due to inaccurate delivery information, prolonged absence, refusal of delivery, failure to complete required import procedures, or similar circumstances.

Where redelivery becomes necessary for reasons attributable to the customer, we may request reimbursement of reasonable additional shipping costs in accordance with applicable law and the conditions disclosed before purchase.

Nothing in this section limits statutory cancellation, withdrawal, return, or other consumer rights under applicable law.

6. Shipment Confirmation and Tracking

Once an order has been shipped, we will generally send a shipment confirmation email containing a tracking number.

Customers can check delivery progress using the tracking information included in the email.

If the tracking status indicates that a package has been delivered but you cannot locate it, please check with household members and inspect your mailbox, parcel locker, or any designated delivery location before contacting us.

We will work with the shipping carrier to investigate the delivery circumstances and respond in accordance with applicable law and the relevant delivery conditions.

7. Important Notes

Please enter your complete and accurate address, including building names and apartment or unit numbers where applicable.
As a general rule, we cannot accept ordinary order changes or cancellations after shipment. However, statutory cancellation, withdrawal, return, and other consumer rights remain unaffected.
If a package is returned to us due to an incorrect address or prolonged absence, customers may be required to pay additional shipping costs for redelivery.
If a customer refuses delivery without a legitimate reason, we may charge actual costs, including outbound and return shipping charges, where permitted by applicable law and the conditions disclosed before purchase.

For order changes or cancellations, please contact us before shipment.

Contact Form

For returns and exchanges after delivery, please see:

Refund Policy

If you have any questions or concerns regarding shipping or delivery, please contact us:

Contact Form

Last Revised: October 21, 2026