Legal notice

We provide the following information in accordance with Japan's Act on Specified Commercial Transactions to help customers shop with confidence at FEDECA STORE.

Seller Information

Item	Details
Seller	Kanzawa Ironworks Co., Ltd.
Store Name	FEDECA STORE
Responsible Representative	Hidekazu Kanzawa
Business Address	27 Torimachi, Miki, Hyogo 673-0456, Japan
Telephone	+81-794-83-1100
Telephone Hours	9:00 AM–5:00 PM, weekdays (Japan Standard Time), excluding weekends, Japanese public holidays, and company holidays
Email	info@fedeca.com
Website	https://www.fedeca.com/

For questions regarding products or orders, please use our Contact Form.

Product Prices and Additional Charges

Product prices are displayed on each product page, inclusive of applicable Japanese consumption tax for domestic sales.

Domestic Shipping Fees (Japan)

Nekopos (mailbox delivery): JPY 220 nationwide.
Parcel delivery: JPY 770 for Honshu, Shikoku, and Kyushu.
Parcel delivery: JPY 1,100 for Hokkaido and Okinawa.

Free shipping is available for domestic orders totaling JPY 5,500 or more, including tax.

Please note:

Bank transfer fees are the customer's responsibility.
Any applicable convenience store payment or other processing fees are displayed at checkout.
Shipping methods may be changed depending on the products ordered.
Available shipping methods and final shipping fees are displayed at checkout.

International Shipping

International shipping fees vary depending on the destination country or region, product specifications, package weight, and shipping method.

Standard shipping charges are displayed at checkout.

International shipments are generally sent via Japan Post EMS (Express Mail Service). Where EMS is unavailable, we may consider FedEx or another international shipping service.

If an alternative shipping method requires additional shipping charges, we will inform you of the amount and reason and obtain your approval before shipment.

If you do not agree to the additional charges or shipment cannot be arranged, we will address cancellation and refunds in accordance with applicable law.

For certain destinations, including the United States, customers may be unable to place orders through the standard checkout. Please contact us before ordering to confirm shipping availability and costs.

Customs duties, import taxes, value-added tax (VAT), and customs clearance fees are generally the customer's responsibility unless expressly collected by us at checkout or otherwise provided under the sales conditions or applicable law.

For more information, please see our Shipping Policy.

Accepted Payment Methods

We accept the following payment methods, subject to availability at checkout:

Credit cards (Visa, Mastercard, JCB, American Express, Diners Club, and Discover)
PayPal
Apple Pay
Shop Pay
Google Pay
Convenience store payments
Bank transfers
Paidy (buy now, pay later)

Available payment methods may vary depending on the order and destination country or region. The payment options available for your order will be displayed at checkout.

Payment Timing

Credit Cards and Other Payment Services

Payment is generally processed when the order is placed. The actual billing or debit date depends on the card issuer or payment provider.

Convenience Store Payments

Payment must be completed within three days after placing the order.

If payment is not confirmed by the deadline, the order may be canceled.

Bank Transfers

Payment must be completed within 14 days after placing the order.

Bank transfer fees are the customer's responsibility. Orders may be canceled if payment is not received by the deadline.

Paidy

The payment amount is generally notified between the 1st and 5th of the month following the month of purchase, and payment is due by the 27th of that following month.

Actual billing and payment conditions are subject to Paidy's applicable terms.

For pre-order products or other items with delivery dates more than one month after purchase, payment may be collected before the products are delivered.

Purchase Quantity Limits and Order Periods

If purchase quantity limits apply, they will be displayed on the relevant product page.

For limited-time sales or products with designated pre-order periods, the applicable order period will be stated on the product page.

Shipping and Delivery Times

Regular Products

Regular products are generally shipped within 3–5 business days after confirmation of the order or payment.

Pre-Order Products

Pre-order products are shipped according to the estimated shipping schedule stated on each product page.

Please note:

Business days exclude Saturdays, Sundays, Japanese public holidays, and company holidays.
When multiple products are ordered together, all items are generally shipped in a single shipment according to the latest estimated shipping date.
Please place separate orders if you would like products to be shipped separately.
International delivery times vary depending on the destination, customs clearance procedures, and local delivery conditions.
Shipment or delivery may be delayed due to weather, natural disasters, transportation disruptions, customs procedures, or other circumstances.

Delivery and Shipping Responsibility

Products are delivered by shipping carriers following shipment arrangements made by us.

For domestic deliveries, we primarily use Yamato Transport. International orders are generally shipped via Japan Post EMS, although alternative carriers such as FedEx may be used depending on shipping conditions.

If a package is damaged or lost during shipping, we will work with the shipping carrier to investigate and take appropriate action.

If theft or loss occurs after delivery has been completed at a location designated by the customer, we will review the delivery circumstances and the location before determining the appropriate response.

Compensation may not be available where the loss or damage is not attributable to us or the shipping carrier. However, nothing in this notice excludes any liability we are required to bear under applicable law.

For more information, please see our Shipping Policy.

Order Changes and Cancellations

Regular products and pre-order products may generally be canceled before shipment preparation and processing have begun.

For personalized or customized products, including engraved items, ordinary cancellations are accepted only before customization work begins. Customer-initiated changes or cancellations generally cannot be accepted once customization work has started.

These conditions do not limit statutory rights of withdrawal, cancellation, refund, or other rights granted under applicable law.

To request an order cancellation, please use the following form:

Order Cancellation Form

Returns and Exchanges

Defective, Damaged, or Incorrect Products

If you receive an incorrect product or a product that is damaged or has an initial defect, please contact us preferably within 14 days after delivery by email or through our contact form.

We generally prioritize replacement. If a replacement is unavailable, we will arrange a return, refund, or another appropriate remedy.

We will cover necessary return shipping costs for defects, incorrect deliveries, or other circumstances attributable to us.

Statutory rights to repair, replacement, refund, or other remedies are not limited by this 14-day contact guideline.

Returns Due to Customer Preference

Ordinary customer-initiated returns are accepted if the product is unopened and unused, the customer contacts us within 14 days after delivery, and all original packaging, accessories, instruction manuals, and other included items are present.

Return shipping costs are generally the customer's responsibility.

Items Not Eligible for Ordinary Returns or Exchanges

As a general rule, ordinary customer-initiated returns or exchanges are not accepted in the following circumstances:

The product has been used, even once.
The original product packaging has been opened.
The customer has not contacted us about the return within 14 days after delivery.
The product has been damaged, stained, lost, or modified due to circumstances attributable to the customer.
Original packaging, accessories, instruction manuals, or other included items are missing.
The product has been individually customized, including name engraving or other processing according to customer specifications.
Differences in natural wood grain, color, or finish, or variations arising from manufacturing processes, that are within acceptable product specifications.

Products made from natural materials may vary in wood grain, color, patterns, and finish. Variations that do not affect product quality or intended use are generally not considered defects.

These exclusions apply to ordinary voluntary returns and do not limit statutory rights relating to defective or incorrectly delivered products or statutory withdrawal and return rights.

For customers outside Japan, applicable consumer protection laws, including those of the EU, UK, Taiwan, and other relevant jurisdictions, will prevail where they grant additional or different rights.

Refunds

Refunds are generally issued through the original payment method.

The time required for a refund to appear in your account may vary depending on the payment provider's billing cycle and processing procedures.

The following fees apply to ordinary voluntary customer-initiated returns or cancellations.

No refund processing fees prohibited by applicable law will be deducted from statutory withdrawal or refund payments. For returns attributable to defective products, incorrect deliveries, or other circumstances attributable to us, we will cover necessary refund processing fees.

Convenience Store Payments

For ordinary customer-initiated refunds after payment, the following amount will be deducted:

2.75% of the combined product price and shipping charges, plus a JPY 300 refund processing fee.

The JPY 190 payment processing fee paid at the convenience store is generally non-refundable.

Bank Transfers

For ordinary customer-initiated refunds after payment, the following fees will be deducted:

Refund amount below JPY 30,000: JPY 220 payment processing fee plus JPY 300 refund processing fee.
Refund amount of JPY 30,000 or more: JPY 410 payment processing fee plus JPY 300 refund processing fee.

Bank transfer fees originally paid by the customer to their financial institution are generally non-refundable.

For more information, please see our Refund Policy.

Important Notes

Where we reasonably determine that an order is intended for unauthorized resale or is fraudulent, we may restrict or cancel the order in accordance with applicable law.

We may also review orders that appear unusual, including large-volume purchases, repeated large orders within a short period, or large shipments to the same address, and take appropriate action.

Products purchased from unauthorized resellers or through secondary markets, including counterfeit products, may not qualify for return, exchange, or other services provided in connection with purchases from our store.

However, this does not exclude any responsibility we are required to bear under applicable law.

Contact Information

Kanzawa Ironworks Co., Ltd. — FEDECA STORE

Email: info@fedeca.com

Business Hours: 9:00 AM–5:00 PM, weekdays (Japan Standard Time), excluding weekends, Japanese public holidays, and company holidays.

Contact Form

Last Revised: October 21, 2026